• You may return any item, for any reason, in its original and unused condition if reported to us within 30 days of purchase. We will be happy to issue a store credit (gift Certificate) good toward the purchase of any item online, in store or good toward our in store grooming services.
  
• If a refund is requested, provided it meets the conditions acceptable for a refund mention herein, a 20% restocking fee will apply. The 20% restocking fee also applies to any orders canceled by the customer. Shipping fees will also be refunded if we are directly at fault. Returns will ONLY be honored if reported within 30 days of receipt. We will also refund the shipping cost if we send you the wrong item by mistake providing it was our error and you did not order the wrong item.
  
• We will refund you the purchase price of your unopened item(s) once we receive the item(s). The item(s) must be returned in a resalable condition.
• If an item is no longer in new condition(opened and used), it may only be returned for a like item, and only if defective
  
• Opened items (except for consumables like pet foods and treats) can be returned for a store credit only.
• Open Edibles like foods, treats or any edible cannot be returned due to strict health codes.You will need to contact the manufacturer regarding any warranty that may exist. Please choose such items carefully and double check your order before submitting.
  
• Item(s) damaged during shipping will be replaced with an identical item(s).
• Items received as a gift (purchased by someone other than you) can be exchanged or returned for a store credit.
• We do not accept returns on Sale Items or Online Specials. All sales are final.
• Returns will only be accepted if reported within 30 days after receipt.After this time, if under manufacture's warranty, you will need to contact the manufacture regarding any warranties regarding your items.
  
• Report to carrier any damaged boxes or missing items within 72 hours of receipt. UPS: 1-800-742-5877.
• Buyer has10 days to inform Rusty's Discount Pet Supplies of any mistakes or concerns regarding shipped items
• Special orders are non-returnable.
  
• Any item returned to Rusty's Discount Pet Supplies that does not meet the return policy requirements will either be returned to the buyer (at buyer's shipping expense) or discarded with no credit issued.
• The Manufacture's Warranty does not cover the shipping charges on any item returned within 30 days to Rusty's Discount Pet Supplies. The customer is responsible for all shipping charges, including return shipping charges.
• Shipping cost is non-refundable for undelivered, unclaimed or returned items. However, if it is our mistake we will gladly credit you promptly.
  

Print and completely fill out and send (along with items being returned) to the address below.

• Please be sure to send your package via UPS or Parcel Post Insured. Insuring your package will protect you in the event your package is lost or damaged in transit. Carefully package your returned item(s) in their original packaging (if possible)  or in a suitable shipping package. If using the original packaging, please remove any extra labels on the outside of the package. Please use ample padding material to protect the item(s) and include a copy of your invoice
• All return shipping charges must be prepaid. We cannot except COD deliveries.